It’s great how many companies are allowing people to work from home. One company that offers permanent work from home and focuses on employee retention is Alorica.
If you are looking for remote workcompany benefits and opportunities for growth, Alorica is a company you’ll want to check out. They offer a wide variety of positions (virtual and in-person) and have hundreds of clients worldwide, so you stay in touch with new and challenging opportunities.
In this Alorica work from home review, we’ll share more about the company, what kinds of career opportunities are available, what employees are saying, and how to apply.
Alorica job overview Work from home
Alorica is a global leader in providing customer experience workers for a wide range of companies and industries. The company serves industries such as technology, finance, retail, healthcare, communications, energy, travel and more. Alorica’s mission is to improve lives with every interaction by providing great customer experiences.
Alorica has been a global leader in outsourcing since 2011 and won the 2021 Gold Stevie Award for Employer of the Year.
Alorica also believes it will offer its employees a better work-life balance and a positive office experience (for non-remote workers), with plenty of room for growth and promotion within the company.
Alorica Work from Home Summary
Alorica is hiring team members from 19 countries, including the United States, Canada, Guatemala, the Philippines, Panama and more, for a variety of positions including customer service, technical supportoperations, administrative services, sales, recruitment and more. However, the most common WFH opportunity is a remote customer service agent position.
Customer service representatives are hired to resolve issues via phone, email, online chat, or social media to customers who have questions, concerns, or need help with a specific issue. You would provide customer service for one (or more) of Alorica’s clients and well-known brands.
Some of your job duties will include:
- Feel free to try to solve and de-escalate problems
- Document and update customer information as needed
- Respond to requests for assistance and credit card authorization processing as appropriate
- Track call information for auditing and reporting purposes
- Provide feedback reports on downtime related call issues and training issues
Qualifications and job requirements
Alorica has several qualification and employment requirements that applicants must keep in mind. To qualify for a remote customer service position, they prefer that you have some customer service experience from a previous job, but it is not required. You will also need to have basic computer skills and be comfortable using the phone.
Other qualifications include:
- Excellent oral and written communication skills
- Strong listening and comprehension skills
- Ability to remain level-headed and objective
- Conversational, patient and confident with a positive attitude
You must have a high school diploma or GED. Telephone related customer service is also a plus and you must be familiar with Microsoft Windows, Word and Excel applications. Bilingual language skills are an advantage but not a requirement.
Alorica’s work from home jobs are location dependent, but they hire Aloricans in many US states including Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Requirements for computer systems
Some positions in Alorica will supply yours work equipment; other positions will require you to supply your own. If you need to supply your own, you’ll generally need a computer less than three years old (no Macs or Chromebooks) with Windows 10 or 11. You’ll also need a high-speed fixed Internet connection, either DSL or cable; no satellite, dial-up or wireless Internet connections are allowed. You must also demonstrate that your workstation has a minimum download speed of 10 Mbps and a minimum upload speed of 3 Mbps.
How much money can you earn?
Salary rates for positions are usually included in job offers. Generally, pay for remote customer service representatives is $15-$18 per hour. Alorica provides paid training aa flexible working hourswhich is useful if you’re trying to work around your kids’ schedules or still have time for other responsibilities.
This is also a W2 position, meaning you are an Alorica employee, not an independent contractor. Alorica offers benefits such as paid time off, paid vacation and sick, medical and dental benefits, a retirement plan and flexible training schedules. As a bonus, you can get employee discounts through their client programs and the company works with some of the world’s biggest brands and companies.
How to join Alorica
To apply for a position with Aloricaclick on the orange button that says: search for holes. You can learn more about the company’s work from the work from home offers and company culture. You will also need to search for a position and enter what state you live in.
Another way to apply for a position at Alorica is to look at online job boards like Indeed. You can search for a company by name and apply for all open positions that interest you. It now actually allows you to log in through LinkedIn, so you can submit your application in minutes.
If you choose to use a job board or site like LinkedIn, make sure the listing is legitimate. There are many scammers pretending to be Alorica and asking for equipment and recruitment fees. Alorica does not charge any fees! If you come across a fraudster trying to impersonate Alorica, you can contact their HR department at (email protected) about the problem.
Reviews of Alorica Work From Home Jobs
When considering working from home, it’s always helpful to see what current and past employees have to say about the company. Fortunately, there are plenty of job reviews for Alorica online. Sites like Glass door, Reallyand A better business office allow employees to share their experiences. Overall, people gave Alorica an average rating, receiving a 3.2-star rating on Glassdoor, a 2.9-star rating on Indeed, and an A+ rating with the BBB.
Some people say that working for Alorica is a great first start for anyone looking for flexible work. Others like opportunities for advancement within the company. A few people also mentioned that they would like the pay to be higher, but they compensate somewhat by offering a steady job, good training and holiday pay.
Alternatives to Alorica
Alorica almost always has remote jobs available; however, since positions are location dependent, you may want to explore some other remote career options.
All of the companies below are hiring remote W2 employees for customer service jobs.
Alorica Work From Home Wrapup
Working with Alorica can be a great way to gain experience and skills in the customer service industry. You also don’t have to worry about self-employment taxes because you’ll be working as an employee, not an independent contractor.
Alorica is an equal opportunity employer that offers paid training, benefits and flexible schedules and invests in employees and communities as much as they invest in their clients. Take a look their website learn more about working from home now and how to apply.
Originally published on November 22, 2021. Content updated September 2024.
